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DISCLOSURE INFORMATION

About Solace Financial Limited

Solace Financial Limited (FSP1005742) is a Financial Advice Provider that holds a licence issued by the Financial Markets Authority (FMA) to provide financial advice services.

You can find Solace Financial Limited listed on the Financial Service Providers Register at fsp-register.companiesoffice.govt.nz.

I have been in the Insurance industry since 2005 & established Solace Financial Limited in 2014. My goal is to assist New Zealanders with their personal, business & individual Life & Health Insurance needs.

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The conditions of the Solace Financial Limited licence allow me to provide the following financial advice services:

  • Personal Life Risk & Medical Insurance

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Personal Life Risk & Medical Insurance

Solace Financial Limited provides personalised advice that takes into account your individual circumstances to determine the personal risk products that best meet your personal goals and needs.

I follow a documented advice process that uses your personal situation to work out what’s important to you, what products you need and how much cover you should have in place. I then recommend the provider that offers the cover most suited to your stated preferences.

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Providers Solace Financial Limited work with

Solace Financial Limited have chosen to work with the following personal risk insurers:

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  • AIA

  • Asteron Life

  • Chubb Life

  • Fidelity Life

  • Partners Life

  • NIB

  • Southern Cross

  • Accuro

This means that Solace Financial Limited will only consider the providers listed above when recommending a product to meet your personal risk insurance needs.

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How I am paid

Solace Financial Limited does not charge any upfront fees for my risk advice services. To ensure advice remains accessible, I am paid commission by the provider of any product you put in place on the back of my recommendation.

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How I manage conflicts of interest and put your interests first

The services Solace Financial Limited offer are provided free of charge to my clients. This is because Solace Financial Limited is paid by the providers when one of their products is taken up on the back of my recommendation.

Although Solace Financial Limited is paid by the providers, I always put your interests first:

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  • I follow a proven 6-step advice process that puts my clients' needs at the heart of the advice process

  • I identify and disclose the maximum level of commission I may get on the back of my recommendation

  • If my recommendation involves replacing cover, I will provide a comparison of covers and explain what the recommended provider offers that your existing cover does not.  I will also let you know if there is anything your existing provider covers that the recommended provider will not. 

  • All my recommendations are provided in writing with an explanation as to how they are based on your individual needs

  • Solace Financial Limited completes internal and external reviews of my advice process to ensure I follow a thorough review process that puts client interest first.

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Duties

Under the Financial Markets Conduct Act 2013, it is the duty of Solace Financial Limited to ensure I:

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  • meet the standards of competence, knowledge, and skill set out in the Code of Professional Conduct for Financial Advice Services (Code of Conduct), which form part of the wider regulatory regime for financial advice and ensure I have the expertise necessary to provide you with advice; and

  • give priority to your interests by taking all reasonable steps to ensure that the advice given to you is not materially influenced by my own interests or the interests of any other person connected with the giving of advice; and

  • exercise care, diligence, and skill that a prudent person engaged in the occupation of giving related financial advice would in the same circumstances; and

  • meet the standards of ethical behaviour, conduct, and client care set out in the Code of Conduct, to treat you as I should and to provide you with suitable advice.

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What if something goes wrong

I value the ability of my clients to provide feedback about the service they have received as well as the opportunity to put it right when they are unhappy with any aspect of my service.

If you would like to raise concerns about the service you have received, I have an internal complaint process that I will follow when I receive your formal complaint.

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My internal process involves:

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  1. Requesting your complaint in writing

  2. Acknowledging the receipt of your complaint within 2 working days of receiving it.

  3. Investigating your concerns by speaking with all the involved parties and reviewing all the documentation I hold on file.

  4. Providing a formal written response within 28 days of acknowledging your concerns.

 

If you would like to make a complaint, please email: mike@solacefinancial.co.nz  

If you are unsatisfied with the outcome of my internal complaints process, you are able to escalate it to my dispute resolution scheme:

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Scheme                         Financial Dispute Resolution Service

Address                         PO Box 2272 Wellington 6140

Telephone number     0508 337 337

Email address:             enquiries@fdrs.org.nz

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They are an independent dispute resolution service provider that helps resolve complaints about financial service providers, free of charge.

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